Cancer Treatment Centers of America -
SCHAUMBURG,
Illinois
9628856
Cancer Treatment Centers of America (CTCA) is one of the fastest-growing networks of cancer hospitals in the country. We offer the most sophisticated forms of oncology treatment, combined with complementary therapies that support the entire person. It's a place where your contributions can create new stories that embody our exceptional standard of care known as the Mother Standard model of care - meaning that all staff provides the same level of care to each patient that we would want for our own loved ones. And for those of you who can see how rich and fulfilling this mission-driven, patient-centric, cutting-edge work experience can be, we hope your story starts here.
Start your story at our Schaumburg, IL location as an
IT Technician II
In your role as an IT Technician II, you will be responsible for the daily Help Desk support functions by fielding, documenting and prioritizing telephone and email requests from the CTCA user community to troubleshoot hardware and software issues.
Responsibilities:
* Provide Level II support for all open tickets and requests which are escalated and assigned from the Lead IT Technicians.
* Troubleshoot hardware and software problems related to desktop computers including but not limited to: print servers, printers, PDAs, video conference systems/projectors, and peripherals (removable media, scanners, etc.).
* Perform hardware and software installations at the desktop level. Responsible for all new PC configurations and deployments, as well as for redeploying used PCs throughout the organization.
* Record, track and document the Help Desk request and problem-solving process, including all successful and unsuccessful decisions, actions and resolutions.
* Work on multiple, moderately complex projects with minimal technical or managerial guidance. Education and Experience:
* Experience with Apple MAC computers is a must
* An Associate's degree in the field of Computer Science or Computer Engineering is required; Bachelor's degree in Business Administration, Management or Information Technology preferred.
* 3+ years of IT experience, primarily within the areas of desktop support, help desk and hardware troubleshooting.
* 3+ years of experience with Microsoft Suite, including Windows 2000, XP and Office Professional.
* IT experience within a multi-facility healthcare organization is preferred.
* Hands-on experience with desktop and server operating systems, including Windows XP and MS Office 2000.
* Extensive background in troubleshooting hardware problems, including but not limited to: towers, laptops, laser and dot matrix printers, handheld devices, VoIP, wireless networking, LAN/WAN connectivity, and peripherals.
* Above average oral and written communication skills. Must be able to convey key technical information to non-technical users.
We provide a competitive compensation offering and an attractive benefits package, which includes medical, dental, vision, 401K with matching and more. Best of all, you'll know that you are using your skills in the service of an inspiring cause - helping patients win the fight against cancer.
If you're interested in starting your own story with us, please visit our website at http://www.cancercenter.jobs/.
Cancer Treatment Centers of America- Schaumburg, IL
Highly Competitive
Bachelor's (Any)
2012-003387
3
SCHAUMBURG, IL
SCHAUMBURG, ILLINOIS
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